Shipping and Delivery
We are proud to offer International Shipping Services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses around the world will be shipped via our Trusted Courier Network depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS and various other Couriers.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any Custom Fees and Value-Added Tax once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get charged Custom Fees and Value-Added Tax when these products arrive in your country. Items are shipped under DDU/DAP Incoterms
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & Returns Policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tech-collect.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Product conforms to the description. No problem working with a Xiaomi redmi note 7.
Excellent cable for the price I do not regret my purchase received very quickly the quality very good
Baseus Product is always consistent with Quality and Fast delivery service....Really fast charge on both my Phone together...Micro and C type.......Untouchable Product and Quality..
It came in 8 days!! Very fast!! Thank you store! The goods is very good! Durable! Good! All nozzles work! Recommend!!⭐⭐⭐⭐⭐
Extra fast delivery and excellent product quality ..
The product corresponds to the description. Came to Tashkent in 61 days. I recommend to everyone!
Arrived after approximately 2 months to the Netherlands. Won it as part of the lab minigame. Looking forward to try it!
Top quality as always from baseus.
Very good fast delivery
Good quality product and as discretion like very ideal for who carries more K a mobile phone so always avoids occupy a socket with chargers and cables… Loved Very reliable store
Excellent cable, durable material and support good charge as in fast charging. Recommend!!!
Won during the last sale. The cable was very necessary, twice ordered and the parcels did not reach. This time came very quickly, the cable is pleasant to look at and touch, it works well, I'm happy with everyone. Thank you and good luck.
Good quality cable. All connected devices charging properly
Earned this cable from the Energy Lab game. I thought we have enough charging cables but this one became one of the most useful phone chargers in the house. No more fighting for charging between two people! Charges well and works for data transfer too. the color separation was very useful as we do not need to look for the right cable to match our phones. Fast shipping, arrived in about 2 weeks. Arrived in a nice retail package. Very good transaction.