Shipping and Delivery
We are proud to offer International Shipping Services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses around the world will be shipped via our Trusted Courier Network depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS and various other Couriers.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any Custom Fees and Value-Added Tax once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get charged Custom Fees and Value-Added Tax when these products arrive in your country. Items are shipped under DDU/DAP Incoterms
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & Returns Policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tech-collect.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Colors are bright. I am satisfied!
Everything went right. My order has been send after few hours and i reached mouse pad after 11 days :) thar's so fast! Thank you so much for your work!
All at the highest quality! The parcel came in 2 weeks.
Actually Good Product
Very good, I would 100% recommend
Everything is super, I recommend!!!
I bought this as a gift for my brother and was pretty surprised at the quality and look of the product. It is packaged well in a nice looking box. Inside the box is just the mouse pad and micro USB power cord which is decently long. The mouse pad feels and looks soft like neoprene type material that easily folds. This has a pretty simple operation, just plug in the USB power cord and press the button on the mouse pad to cycle threw the RGB color options. I would say the led's are comparable in brightness to similar computer accessories, with a nice glow. It also has a rubber type back and is about 1/4 inch in thickness. Overall a very nice mouse pad and I would recommend buying this product.
Awesome mouse pad, and I love the rgb! Pulled it out of the box and seem to get lucky with it laying flat! The rgb lighting is as bright as my keyboard or mouse so it fits right in!
I just got this but it was so nice I had to show it off!! This is well worth any amount of money you pay for it. It’s super durable and the light tube seems to be very attached so it’s jot gonna come apart from wear of your arm moving on it.The light is plenty bright also. Definitely buy if you looking for something EXTRA to make your setup a bougie this is the perfect mouse pad for you!
Bought this mousepad a few months ago when i built my new gaming PC. It is large and soft. My gaming mouse works flawlessly on it for FPS games. This mouse pad fits both my full keyboard and mouse on it with plenty of room to spare. It is also soft and feels great. It also stays clean/clean-looking despite heavy use! The best feature is the RGB lighting. There are several solid color options to choose from, as well as several multicolor options! There is also the option to leave the lights off if you don't want them on. All in all, I am very happy with my purchase of this mousepad. It really gives you all the premium features of some of the more expensive mousepads out there from the bigger brands, but for a fraction of the cost! And the performance is great! I would definitely recommend this to someone looking for an extra large mouse pad!
So bright and feels amazingly soft!
Exellent mouse pad, has different backlight modes. Came quickly. I'm satisfied.
The packaging is exellent. The mat is made of pleasant to the touch material, the coating is very responsive. The backlight is really bright in the dark. I highly recommend!
Delivered very fast, cool mousepad! I recommend the seller
Very good product and good quality
The goods came quickly. Everything works fine. There is no smell of rubber, soft to the touch. Thanks to the seller!
Arrived fast, the quality is exellent!
Very good, corresponds to the description. I recommend!
Super fast, very good quality
amazing color, amazing product
Great product , with a great store who cares
Pleasant to touch, it does not slip. A little smell of rubber, but this is quite normal, over time the smell should disappear.
Thank you so much
The mat is just super. Backlight works, came in 2 weeks.
Exellent mouse mat, good reaction of mouse, looks good at my desk
The mouse pad arrived extremely quickly is of very nice quality and there are multiple colour options for the LEDs and it is easy to control with the button
It is exactly what I was hoping for. Multiple settings for the lights and they are very bright. I am quite pleased! Buying one for my son! ;p